Rs 30 lakh insurance claim rejected over ‘alcohol use’; family wins full payout

The family contested the insurer's decision before the District Consumer Commission, Vellore. The insurer was also ordered to pay annual interest at 9% from September 1, 2023, until the date of the District Commission's order. In addition, the family was awarded Rs 50,000 as compensation for deficiency in service and mental agony, along with Rs 25,000 towards litigation expenses.