Only 8% of insurance BPO users would renew their contracts as-is

Insurance outsourcing contracts are being reopened as buyers seek AI-led efficiency and stronger strategic value. HAMILTON, Bermuda — Only 8% of surveyed insurance organizations using business process outsourcing (BPO) would renew their contracts as-is. Among the 110 BPO users in the study, 86% would renegotiate to capture AI-driven efficiencies or completely rework terms and service […]