82% of Workers Have Skipped Reporting an IT Problem, New Buchanan Technologies Report Finds

Buchanan Technologies 2026 IT Experience Gap Report reveals why understanding the employee experience requires looking beyond traditional service desk metrics GRAPEVINE, Texas, Oct. 06, 2026 (GLOBE NEWSWIRE) — As companies rely on service desk dashboards to measure IT support, much of the friction employees deal with may never show up in the numbers. The Buchanan Technologies […]