AI's Class Divide Is Fueling Public Backlash and Distrust

A few days ago I called CVS Health Corp. to sort out a prescription. After many attempts to use their automated phone system, which features the dreaded trifecta of artificial intelligence that can't understand you, no menu option corresponding to your reason for calling, and no way to get to a human, I was so enraged I half-jokingly texted a friend who works there that I wanted to "find the person who designed the system and strangle them with their own entrails." My friend agreed that the syst